Privacy policies

 Privacy Policy

At YO RENT A CAR, the privacy and security of your personal information are a priority. We are committed to respecting and protecting your personal data in accordance with the applicable legislation. This privacy policy explains how we collect, use, and protect your data when you use our website or car rental services.

1. Data Controller

The data controller for personal data is:

YO RENT A CAR
Head Office: Office 1.1, Building 95, Mouaouia Ibnou Abi Sofiane Street, Menzah 6, Ariana CP 2091
Email: administration@yorentcar.tn
Phone number: +216 23 230 600

2. Types of Data Collected

We collect various types of information when you use our website or services:

  • Personal Data: Name, surname, address, email, phone number, date of birth, and payment information.
  • Booking Data: Information about booked vehicles, rental dates, pickup and drop-off locations, additional options and services.
  • Browsing Data: IP addresses, browser type, language preferences, browsing history, cookies, and other information collected via tracking technologies.

3. Purposes of Data Collection

The data we collect is used for the following purposes:

  • Booking Management: Processing rental requests, confirming bookings, managing payments, and communicating with customers.
  • Improving User Experience: Analyzing and personalizing the user experience on our site based on user preferences.
  • Communication: Sending you information related to your bookings, promotional offers, newsletters (if you have consented), and responding to service requests.
  • Legal Compliance: Meeting our legal obligations regarding tax and accounting management.

4. Sharing Data with Third Parties

We are committed to not selling, renting, or trading your personal data to third parties. However, we may share your information in the following cases:

  • Third-Party Service Providers: We may share your data with service providers (e.g., payment services, booking management) to assist us in providing our services.
  • Legal Authorities: If required by law, we may share your data with the relevant authorities.

5. Data Protection

We take appropriate technical and organizational measures to protect your personal data from loss, unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the Internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee its absolute security.

6. Cookies and Similar Technologies

Our website uses cookies and other similar technologies to collect information about your use of the site, improve your experience, and analyze the effectiveness of our advertising campaigns. You can manage your cookie preferences in your browser settings.

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or tax requirements.

8. Your Rights

Under applicable legislation, you have several rights concerning your personal data, including:

  • Right of Access: You have the right to request a copy of your personal data we hold.
  • Right to Rectification: You have the right to correct any inaccurate or incomplete information.
  • Right to Erasure: You may request the deletion of your personal data, subject to legal exceptions.
  • Right to Restriction of Processing: You can request the restriction of the processing of your personal data.
  • Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
  • Right to Object: You may object to the processing of your data for direct marketing purposes.

To exercise your rights, please contact us at the following email address: [contact email]. We will respond to your request as soon as possible, in accordance with applicable legislation.

9. Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page with the update date. We encourage you to review this page regularly to stay informed about how we protect your information.