Cancellation policies

Privacy Policy

At YO RENT A CAR, the confidentiality and security of your personal information are a priority. We are committed to respecting and protecting your personal data in compliance with applicable legislation. This privacy policy explains how we collect, use, and protect your data when you use our website or car rental services.

1. Data Controller

The controller of personal data is:
YO RENT A CAR
Head Office: Bureau 1.1, Immeuble 95 Rue Mouaouia Ibnou Abi Sofiane Menzah 6,
Ariana CP 2091
Email: administration@yorentcar.tn
Phone number: +216 23 230 600

2. Types of Data Collected

We collect various types of information when you use our site or services:

  • Personal Data: Name, surname, address, email, phone number, date of birth, and payment details.
  • Reservation Data: Information about booked vehicles, rental dates, pick-up and drop-off locations, options, and additional services.
  • Browsing Data: IP addresses, browser type, language preferences, browsing history, cookies, and other information collected via tracking technologies.

3. Purpose of Data Collection

The data we collect is used for the following purposes:

  • Reservation Management: Processing rental requests, confirming reservations, managing payments, and communicating with customers.
  • Improving User Experience: Analyzing and personalizing the experience on our site based on user preferences.
  • Communication: Sending information about reservations, promotional offers, newsletters (if consent is given), and responding to service requests.
  • Legal Compliance: Meeting our legal obligations regarding tax and accounting management.

4. Sharing Data with Third Parties

We are committed not to sell, rent, or exchange your personal data with third parties. However, we may share your information in the following cases:

  • Third-Party Service Providers: We may share your data with service providers (e.g., payment services, reservation management) to help deliver our services.
  • Legal Authorities: If required by law, we may share your data with the appropriate authorities.

5. Data Protection

We take appropriate technical and organizational measures to protect your personal data against loss, unauthorized access, disclosure, modification, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Cookies and Similar Technologies

Our website uses cookies and other similar technologies to collect information about your site usage, enhance your experience, and analyze the effectiveness of our advertising campaigns. You can manage your cookie preferences in your browser settings.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, accounting, or tax requirements.

8. Your Rights

In accordance with applicable legislation, you have several rights regarding your personal data, including:

  • Right of Access: You have the right to request a copy of your personal data that we hold.
  • Right of Rectification: You can correct any inaccurate or incomplete information.
  • Right to Erasure: You may request the deletion of your personal data, subject to exceptions provided by law.
  • Right to Restriction of Processing: You can request the limitation of processing your personal data.
  • Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
  • Right to Object: You may object to any processing of your data for direct marketing purposes.

To exercise your rights, please contact us at the following email address: [contact email address]. We will respond to your request as soon as possible, in compliance with applicable laws.

9. Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page with the update date. We encourage you to regularly review this page to stay informed about how we protect your information.